Returns & Exchanges

At STALEKS, we stand by the professional quality of our beauty tools and offer a 14-day return window for unused items in their original packaging. Due to hygiene regulations, instruments that have been used or sterilized cannot be accepted for return.

1

Initiate Request

Contact our support team with your order number and photos of the unused tools to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Securely pack the items in their original factory packaging to prevent damage during transit, ensuring all protective caps are in place.

3

Ship Items

Affix the provided return label or ship via a tracked courier service to our distribution center for quality inspection.

4

Quality Audit & Refund

Once our technicians verify the tools are in mint condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing